Margery | Review

"Everyone was kind and helpful and very nice to us. My uncle always said very positive things and seemed to be very happy and relaxed".

Review from Margery S (Niece of Resident at Mountside)

John S | Review

"My brother lived at Mountside for a year, and I have to say, it was great to see him so happy and relaxed. It was very sad for us that he had to move to a home, but once he had settled, it had brought back his old glow and charm. He always said he was well cared for, and the building was beautiful.
We are so happy that he managed to get another year of being himself again after struggling so much at home. He always loved the weekly bingo!"

Review from John S (Brother of Resident at Mountside)

Rosalind | Review

"My mum has been a resident in Mountside for the past 11 years and I cannot speak highly enough about the care she is receiving. The staff are very professional but also very caring. During this Covid pandemic, they have gone above and beyond to ensure that all the residents have been extremely well looked after."

Review from Rosalind C (Daughter of Resident at Mountside)

Rosina B | Review

"Since my mother has been residing at Mountside Care Home (18mth) my husband, myself, our family and most of all my mother have had peace of mind because of the care and attention given by all members of staff. They are all very professional, thoughtful, dedicated and importantly friendly."

Review from Rosina B (Daughter of Resident at Mountside)

Our response to the CQC Report

As you can imagine, everyone at Mountside was hugely disappointed and concerned by the recent CQC inspection rating.

However, with the new provider Downlands Care Ltd and the new management team in place, I am confident that we are already well on the way to returning to offering the high-quality services that we expect at this service.

Staff have been working closely with residents and relatives to find out what they want from us in order that we can effectively meet their needs through this period of change.

Now that I am in the post as of July 2021 I can support the team to take forward this improvement work at a much faster pace. I have been meeting with the local NHS and local authority quality teams so that I can make sure Mountside is in receipt of all the support that is on offer and so that the service is well placed within community health and social care networks.

I have over 25 years of experience in the health and social care field, large parts of it spent working with care homes to improve their services and working with CQC as a regulatory inspector. I look forward to bringing all that knowledge to Mountside now so that together we can again become a highly valued care service.

Lisa Wilde
Mountside Care Manager