Visiting Policy

Visiting Policy (in short)

Those living in care homes are at higher risk of catching COVID-19 and of having poorer outcomes due to co-morbidities. The approach to enabling visitors has to be based on the circumstances of the individual care setting (including both residents and staff), the individual needs of the residents within that setting, and the external COVID-19 environment around that care setting.

In order to minimise the risk of introducing COVID-19 to the home, we must follow government guidelines, which are gradually easing over time.

Like all of our staff, we strongly advise that visitors have both COVID-19 vaccinations before coming into the home.

Individual visiting plan for each resident

Individual residents will have a ‘Visiting plan’ suited to them, dependent on their wishes, preferences, capabilities and the circumstances of the family/ friends.

  • In-house library / garden visits – all are welcome to visit our residents with maximum of 2 people per visit, preschool children can be in addition (approx. 1hr).
  • Bedroom visits – can be arranged when a resident is unable to leave their room (approx. 1hr).
  • Porch visits – these can take place with a glass panel in-between using phones to communicate.
  • End of Life – relatives will be invited to visit their loved ones in their rooms – these can be arranged as required.
  • An Essential care giver, who will join the weekly staff testing regime, can visit as often as required in the resident’s room.
  • Celebrations – please contact the office to discuss arrangements for special events.
  • Going Out – residents are able to join their visitors outside of the home when invited. Arrangements for this can be discussed at the time.

Visiting procedure

  • Visits to be booked in advance with the home.
  • Visitors to make themselves known at the front door where you will be asked for evidence of a ‘Negative’ lateral flow test (LFT) taken on the day of the visit, have your temperature taken, asked to sanitise your hands and will be provided with a mask, gloves and an apron. An LFT can be taken at the Home if you cannot take one in advance however this will require you to wait 30 minutes before entering the building.
  • PPE must be worn at all times throughout the visit and social distancing maintained where possible.
  • All gifts for residents will need to be sanitised by staff before you give them to the resident.
  • Visitors will be shown to their designated visiting area where they will be invited to make themselves comfortable. A call bell will be supplied for you to summon assistance at any time throughout your visit.

Change in circumstances

If you are unwell, have COVID-19 symptoms or been to hospital recently please reschedule your visit for a later date.

In the event of a suspected or actual COVID-19 outbreak, visitor restrictions will need to be implemented (essential care givers would be exempt from these restrictions).

The home reserves the right to refuse entry to their home to anyone or request that a person leave the premises, for any justifiable reason consistent with this protocol.