Our Sustainability Commitment

At ACI Care, sustainability is more than a buzzword—it’s part of who we are. We care deeply about protecting our planet and supporting our communities, so we’ve built sustainable practices into everything we do. By adopting sustainable service delivery strategies we’re working to create a healthier, greener future for everyone.

Our Sustainability Mission

Sustainability is about making choices today that help build a better tomorrow. At ACI Care, we’re on a mission to deliver high-quality care services that not only meet your needs but also promote environmental and social well-being. By embracing innovation, managing resources responsibly, and focusing on long-term impact, we’re creating value for our customers, employees, and the communities we serve.

ACI | an image reflecting our sustainability mission
ACI | an image reflectign our key focus areas

Our Three Key Focus Areas

We’re committed to sustainability in three core areas:

  1. Caring for the Planet
    o Saving energy, reducing waste, and using sustainable materials.
  2. Supporting People and Communities
    o Fostering employee well-being, building strong local partnerships, and promoting ethical practices.
  3. Acting on Climate Change
    o Working toward carbon neutrality and addressing climate risks.

OUR TESTIMONIALS

"The Old Rectory Care Home is an excellent home. The management is effective and always approachable. There is a good team spirit among the staff, the members of which are all very positive and kind, as well as being practical in their care of the residents. Rooms and bathrooms are kept clean daily and sanitised regularly. I am happy here and comfortable, and I am looked after very well."
D L
Resident at The Old Rectory
"I have found nothing but kindness and care since being here, The staff members are so willing to give us the best environment that they and we wish to have while living here, The rooms are warm and comfortable. The food is excellent and varied and I look forward to meal times when I can chat to my friends and enjoy the food."
C B
Resident at The Old Rectory
"Mother is very happy at The Old Recotry & tells everyone how wonderful & caring all of the staff are. She loves her room & the food and has made several friends. We know that she is well looked after and that if medical issues arise they are dealt with promptly."
J A
Son of Resident at The Old Rectory
"Really happy with this place. Everything was as we needed it to be. Felt like being at home so it was easy to settle into. Lots of friendly faces and a nice buzzing environment. Lots of activities to keep everyone entertained."
Julian T
Son-in-law of Resident at Mountside
"Mum recently moved in. Super happy. Relieved. They are looking after her and its a nice, safe space for her to be whilst we figure out the long term plan. Felt that I couldn't leave her at all over the last year when she was at home, now she's at Mountside, I can take a much-needed break myself."
Rachel S
Daughter of Resident at Mountside
"Mountside Care Home have gone over and beyond the care and love that they have shown my mum over the last two years, from the nurses, care assistants, domestic staff and voluntary staff. I cannot thank them enough for all the care that they have shown her. They are true heroes. They not only care and help the residents but also the family through the darkest of times. It is like a home from home and mum has enjoyed her golden years with them."
Karen G
Daughter of Resident at Mountside
"My dad has been a resident now for 6 months, we have found the home to be a welcoming and safe environment. The staff are all pleasant and always attentive. Certainly from my dad's perspective, he seems more than happy residing at the home."
Linda W
Daughter of Resident at Fairways
"Over the past six months mum has settled in and become part of the Fairways family. The atmosphere in the care home is always warm and welcoming. Mum enjoys the home cooked food. Nothing is too much trouble for the staff as they attend to the personal care and social needs of their residents."
H O
Daughter of Resident at Fairways
"My wife entered Fairways Care 9th October 2022. I have seen the way all the staff work and care for residents, all very good. I visit my wife nearly every day and I am happy at how she is looked after. I have absolutely no negative comments at all. Of course I miss my wife being at home with me but know that she is in a caring home. Our four adult children are very happy that she is where she is and receiving good care."
Terry M
Husband of Resident at Fairways
"Everyone was kind and helpful and very nice to us. My uncle always said very positive things and seemed to be very happy and relaxed."
Margery S
Niece of Resident at Mountside

Tracking Our Progress

To help us reach our goals we’ve teamed up with Zellar, a digital sustainability coach, to help us stay on track. Zellar makes it easy for us—and you—to see how we’re doing. They calculate our carbon footprint, suggest ways we can improve, and keep us accountable with year-by-year tracking. You can check out our sustainability journey here:

Fairways: View Profile
Old Rectory: View Profile
Mountside: View Profile

ACI | an image showing our connection to Zellar
ACI | solar panels installed at our homes

Recent achievements

We’re proud to share the incredible progress we’ve made on our sustainability journey across four care homes! With a focus on meaningful change, we’ve achieved several key milestones:

  1. Measured Our Environmental Impact: We’ve quantified our operational emissions to better understand our footprint.
  2. Tracking Commuting and Remote Work Emissions: Embracing a comprehensive approach to sustainability by accounting for all aspects of our work.
  3. Set Clear Emissions Targets: We’ve established actionable goals, driving us closer to a greener, more sustainable future.

But that’s not all! Collectively, we’ve taken bold steps to transform our operations:

Appointed a Sustainability Champion – Leading our green initiatives with dedication and passion.
Pledged to Achieve Net Zero – Our commitment to a carbon-neutral future is officially underway.
Installed Solar PV Panels – Powering our care homes sustainably with renewable energy.
Switched to a Greener Water Supplier – Ensuring eco-friendly resource management.
Replaced an Outdated Boiler – Improving energy efficiency and reducing carbon emissions.
Installed a Smart Meter – Optimising energy usage to minimise our carbon footprint.
Migrated to Cloud IT Servers – Significantly cutting down our digital emissions.

These achievements reflect our dedication to building a sustainable future for the communities we serve while protecting the planet for generations to come. We’ll regularly update our Zellar pages so you can see what we continue to achieve.

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